3D"BYRRD

*MEMO TO ALL AAFES RETAIL FACILITIES*

· We are open for business Monday through Friday between the hours of 9:30 a.m. and 4:30 p.m. eastern standard time. We are closed Saturday, Sunday and all Government holidays. We ha= ve 24 hours a day voice mail for your convenience. Please be sure to tell us w= hat state you are calling from so we don't wake you up in the middle of the nig= ht, or if you'd prefer, you may e-mail us at byrrdbooks@aol.com

· All prices, titles and availabi= lity are subject to change without notice.

· We only pay standard UPS shippi= ng charges. We DO NOT PAY for Next Day, 2nd Day or other shipping rates. If requested by the store, we can, and will ship at the special rates but the store must pay the difference in cost. THESE TERMS ARE FOR AAFES ACCOUNTS ONLY!

· We DO NOT have an account with Fed-Ex. We are not allowed to call them for the pick-up of packages; th= is must be done by the store. We will be happy to provide you with the informa= tion needed (such as address, contact person, and the weight and number of packa= ges) to call in your pick-up.

· WE REQUIRE A MINIMUM OF 10 ITEM= S TO SHIP! NO EXCEPTIONS!

· SPECIAL ORDERS: We c= an only accept special orders from publishers we normally buy from. We will be happy to assist you if we can, by providing a phone number for publishers we don't have an account with.

· We have deleted some titles becaus= e they don't do well. If a title is missing from our list, please ask us about it.= We may be able to get it for you, even if we no longer carry it.

= · SPECIAL ORDERS ARE NON-RETUR= NABLE.

· RETURNS: Please reme= mber, we always accept returns on our books. It is not necessary to obtain an RA number. If you need cost prices, give us a call. We will be happy to supply= you with the necessary information.

· Please be aware, WE DO NOT PAY = RETURN SHIPPING CHARGES. Be sure to package your returns in a manner that will ensure safe shipping.

· Don't forget = to look for our flyers throughout the year telling you about new titles or reminding you of old titles. Flyers are included with your invoices. Please feel free to call us toll-free with any questions.

We look forward to a prosperous year for all.

God bless America and all our Military personnel!

3D"BYRRD

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*INDIVIDUAL CONSUMERS*

· <= span style=3D'font-family:timesnewroman;color:black'>All of our titles are avail= able at your closest Military Clothing & Sales Store.

· <= span style=3D'font-family:timesnewroman;color:black'>Please visit our retail web= site at www.gipubs.com.

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=         &= nbsp;           &nbs= p;            &= nbsp;         =     *MILITARY UNITS*

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= We ONLY accept checks, money orders or GOVERNMENT Credit Cards for UN= ITS!

· If paying by check or money order, please mail your payment, along with a note including your name, address and the item(s) requested to:
            &nb= sp;            =             Byrrd Enterprises, Inc.
            &nb= sp;            =             1302 Lafayette Drive
            &nb= sp;            =             Alexandria, VA 22308

· If paying by Government Credit Car= d, please fill out our Credi= t Card Form . In order to protect everyone from credit fraud, we require this = form to be filled out via fax so that we have a copy of your signature on file. = Our fax is 703-768-4086.

· Shipping is determined by your zip= code and by weight..

· Orders are usually filled either t= he same day, or the day after the order is received.

· We accept returns for damaged and defective products ONLY

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*= NON-AAFES S= TORES*

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Our terms are as follows:

· = ORDERS: Written purchase orders are required. They can be faxed to 703-768-4086, emailed to byrrdbooks@aol.com or mailed to:
            &nb= sp;            =             Byrrd Enterprises, Inc.
            &nb= sp;            =             1302 Lafayette Drive
            &n= bsp;            = ;            Alexandria, VA 22308 =

· = DISCOUNT: Please contact us for discount information..

· = SHIPPING: The customer pays all shipping costs.

· = PAYMENTS: Our terms are Net 30 days. Your first shipment will be prepaid, and a credit application must be completed and returned in advance of shipment. <= o:p>

· = DROP SHIPMENTS: We do not drop ship.

· = RETURNS: We accept returns for six (6) months, only if the books are in perfect condition. We do not accept stripped books.

A packing list (including quantities, titles and purchase price) must accompany all returns. Proof of purchase (invoice information) must also accompany returns.

Transportation charges on retu= rns to Byrrd Enterprises, Inc. MUST BE prepaid by the customer, any collect shipments will be refused.

Books must be returned in whol= e and saleable condition. Books we deem unsaleable will not be credited and will = be returned at the customer's expense.

· = ALL RETURNS ARE TO BE SENT TO:

            &nb= sp;            =             Byrrd Enterprises, Inc.
            &nb= sp;            =             7964 Fort Hunt Road
            &n= bsp;            = ;            Alexandria, VA 22308

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· = CLAIMS: Claims for books for which an account has been billed, but which have n= ot been received by the account must be made within 5 days after receipt of the original invoice. Claims made after 15 days from receipt of original invoice will not be honored.

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